October 27, 2010
ISSA, The Worldwide Cleaning Industry Association, announced today that Rite Way Service has certified to the ISSA Cleaning Industry Management Standard (CIMS) with Honors and CIMS-Green Building (CIMS-GB) criteria. Rite Way is the first Alabama based company to receive this certification.
CIMS applies to the management, operations, and performance systems of cleaning organizations. Compliance with the Standard demonstrates that a cleaning operation is structured to deliver consistent, quality services designed to meet customers' needs and expectations. CIMS certification has become a requirement in many cleaning-service bid specifications as end customers look for an effective way to identify cleaning-service providers who are true companies of excellence and committed to customer satisfaction.
"This has been a comprehensive and worthwhile process achieved by the efforts of many people within our organization" said Anthony Lepore, CEO, Rite Way Service. "Their diligence and follow-through are greatly appreciated."
CIMS-certified organizations must demonstrate compliance with the five core principles of the Standard-quality systems; service delivery; human resources; health, safety, and environmental stewardship; and management commitment-and undergo a comprehensive assessment of management and operational execution. Compliance with the CIMS-GB criteria illustrates Rite Way's commitment to delivering green and sustainable cleaning programs. The CIMS-GB designation will help Rite Way provide customers with precisely what they need to secure points under the U.S. Green Building Council's LEED for Existing Buildings: Operations and Maintenance (LEED-EBOM) Green Building Rating System, while greening operations overall.
As part of the certification process, an independent, accredited assessor conducted on-site reviews of Rite Way's systems, processes, and documentation. The assessor also visited randomly selected Rite Way customers to ensure that the organization's activities are consistent with its documented systems and processes.
"Our customers - both internal and external - as well as our company, will benefit significantly thanks to ISSA," added Lepore.
Included among the elements of CIMS are making sure an organization has a site specific scope of work that sets forth cleaning service requirements and ensuring that the organization has a quality plan for assessing whether such service requirements are met, as well as service delivery, workloading, purchasing, employee training, worker health and safety, and corporate organization requirements.
CIMS applies to management, operations, performance systems, and processes. Compliance with the Standard demonstrates that an organization is structured to deliver consistent, quality services designed to meet the customer's needs and expectations. It sets forth processes, procedures, and supporting documentation proven to be characteristic of customer-driven organizations. Given that CIMS is non-prescriptive, each organization has the flexibility to choose the most effective ways in which to meet its requirements.
The new CIMS-GB dimension focuses on the delivery of environmentally preferable cleaning service and offers organizations a certification that is closely tailored to provide customers with precisely what they need to secure points under the LEED for Existing Buildings: Operations and Maintenance (LEED-EBOM) Green Building Rating System, while greening operations overall.
The Standard and GB criteria were created through a true consensus-based process that brought together representatives of the cleaning, facilities-management, and purchasing communities. In total, more than 100,000 constituents were represented in the process, which included a full peer review and was administered by ISSA and the American Institute for Cleaning Sciences.
To become CIMS- and CIMS-GB-certified, an organization must submit written documentation supporting its compliance with the requirements described in the sections of the Standard. An independent, accredited assessor then conducts an on-site review of the applicant's systems, processes, and documentation to ensure compliance. To achieve certification, an organization must meet 100 percent of the mandatory elements and 60 percent of the recommended elements, per section.
To date, 72 organizations have achieved certification. Other organizations interested in pursuing certification are encouraged to submit an application to officially enroll in the program. For more information or to download an application, please visit www.issa.com/standard. The CIMS Certification Guide, which helps organizations better understand what is required to comply with the Standard, is also available to provide more in-depth explanations of how to meet the Standard's various requirements.